How we protect your information

Information you give us. When you use our “Book Service / Request a Quote” form, call us, or email us, we may collect:

Information collected automatically. When you visit our website, some technical information is collected automatically, such as your IP address, browser type, device type, pages visited and the date and time of your visit. This is collected by our website host and, if enabled, by Google Analytics (see section 5).

We use your personal information to:

• respond to your service requests, quote requests and questions
• schedule and carry out service, installations and maintenance
• contact you about your request by your preferred method
• keep records of the work we do, including for invoicing and warranty purposes
• understand how our website is used so we can improve it

We don't sell, rent or trade your personal information. We don't use it for purposes other than those above without your consent, unless required or permitted by law.

By submitting a form, calling or emailing us, you consent to us collecting and using your information as described in this policy. You may withdraw your consent at any time by contacting us (see section 9), subject to legal or contractual restrictions. If you withdraw consent, we may not be able to provide the service you requested.

We share personal information only as needed to run our business and provide our services, with:

• service providers who help us operate our website and communications (for example, website hosting, email delivery and analytics)
• suppliers or manufacturers, where needed to fulfil a warranty or order equipment for your job
• authorities, where required by law (for example, safety regulators or law enforcement)

Our service providers may only use your information to perform services for us and are expected to protect it.

Our website may use Google Analytics, a service provided by Google, to understand how visitors use the site (for example, which pages are viewed most). Google Analytics uses cookies, small files stored on your device, and collects information such as your IP address and browsing activity on our site. We use this information in aggregate form only and don't use it to identify you personally.

You can block or delete cookies through your browser settings, or opt out of Google Analytics with Google's browser add-on: tools.google.com/dlpage/gaoptout

Some of our service providers (including our website host, email service and analytics provider) may store or process information outside Canada, including in the United States. When this happens, your information may be subject to the laws of that country, and may be accessed by its courts, law enforcement or national security authorities.

We use reasonable physical, organizational and technical safeguards to protect personal information from loss, theft and unauthorized access. We keep personal information only as long as needed for the purposes described above or as required by law. We keep customer and job records for up to 7 years, and enquiries that don't lead to work for up to 2 years.

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it's inaccurate. You can also withdraw your consent or ask questions about this policy.

We'll respond to requests within 30 days. If you aren't satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.